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Answers to Frequently Asked Questions
Register for CoursesCourse catalogs and brochures are sent out by mail and email. We offer several methods to be added to our mailing list or to update your mailing address. Most applications may be downloaded directly from this website. Print out the application and mail to: University of Washington Or fax: (206) 543-6465 You may also call us to register over the phone with a MasterCard or Visa at (206) 543-5448 or toll free: (866) 791-1278 from 8:30am-5:00pm Pacific time, Monday through Friday, or email us at uwcde@dental.washington.edu. You may also register online for credit card payments only. Currently you will be asked to phone in your credit card number until a secure payment method is developed for our website. Please note your confirmation number when calling in as you will be asked for it. Credit card applications may be called in, faxed, mailed, or completed online. Applicants paying by check need to mail applications, as they are not processed without payment.
What are the UW CDE course refund and cancellation policies?Lecture Courses: You must inform the CDE office if you wish to cancel a course by the day before the course. If you do not cancel by the day before the course, you will be considered a “No Show”. For cancellations: You have two options if you cancel. You can receive a full refund minus a $40 processing fee, plus a $10 fee for each “additional applicant”, or the full amount can be transferred to another CDE course (or courses depending on the amount of the funds transferred) within the same CDE calendar year (September through June). Tuition credit from previous years can not be applied to courses in the current year. The funds can only be transferred once. For No Shows: No refund or funds transfer is available. Participation Courses: Refunds for CDE participation courses must be requested at least 14 days prior to the first meeting of a course. All participation courses have a $100 non-refundable deposit. The deposit is necessary to cover the cost of materials that are incurred which are non-refundable to our office. If a cancellation is made less than 14 days before a course, no monetary refund will be given, and the money can not be transferred to another course, unless the CDE office is able to occupy the spot with another participant. Funds, minus the $100 non-refundable deposit, may be transferred to another course within the same CDE calendar year if the request is made 14 days before the course. Transferring Funds to Another Student: Before the day of the course, if a registrant wishes to transfer his or her funds to another student, he or she may do so; however, there is a $10 transfer fee and the CDE office must be made aware of this transfer by the day before the course. Refund Exceptions: No refund penalty will be charged for last-minute emergencies; however, the CDE office must be contacted by noon on the date of the course to notify them of an emergency case. Either a full refund will be given or the money can be transferred towards another CDE course within the same CDE course year (September - June). In the event of snow, earthquake or other act of nature, please call the CDE office and listen to the instructions placed on the voicemail. If a course is cancelled: A full refund will be given to all participants registered for the course. *The CDE office accepts no responsibility for travel expenses or penalties incurred by course registrants in the event that a course is cancelled or revised.
Certificate of Completion ReprintsCertificates of completion reprints may be requested from the CDE office for a $10 fee per reprint. Can I earn AGD CE credit by attending UW CDE courses?Yes, you can earn AGD credit by attending CDE courses through the University of Washington. You can either have your AGD membership card swiped the day of the course during any of the breaks, or you can input your information at the AGD website: http://www.agd.org/members_only/transcript/AddCE/ What is your AGD CE provider number?Our AGD CE provider number is 214198.
How can I get on or off your Continuing Dental Education course offering mailing list?Online:
Email:
Phone:
Where can I access information on UW's Dental degree?You may access information on a DDS degree at: http://www.dental.washington.edu/education/prospective_students/prospective.php Continuing Dental Education at the University of Washington, for the most part, offers short one-day to one-week programs on a particular specialty. These courses are not designed to be graduate programs. Dental certificates and degrees are not issued.
Where can I access information on UW's post-graduate dental programs for foreign trained dentists?You may access information on post-graduate dental programs at: http://www.dental.washington.edu/education/prospective_students/foreign_trained_students.php Continuing Dental Education at the University of Washington, for the most part, offers short one-day to one-week programs on a particular specialty. These courses are not designed to be graduate programs. Dental certificates and degrees are not issued.
How do I order a DVDs, videos or computer programs?CDE sells DVDs, videos and computer programs listed on this site. The prices including shipping and tax are listed under the detail of each item. You may send credit card information or a check, payable to UNIVERSITY OF WASHINGTON to:
You may also call us with a Visa or MasterCard number toll-free at (866) 791-1278 or in Seattle (206) 543-5448. Please note that we do not accept purchase orders. We require full payment by check or credit card before we process the order. Orders with approved payment will be processed and shipped within two business days, unless otherwise notified by our office. Our standard method of shipment is via the US Postal Service or UPS Ground. If you would like a more expedited method of shipment, please contact our office to inquire about shipping rates.
What is the refund policy on DVDs, videos and computer software?The University of Washington Continuing Dental Education Office (CDE) will accept returns of DVDs, videos and flip charts purchased from the CDE office. The following conditions must be met for us to accept returned materials:
*We are not responsible for tracking down DVDs, videos or flip charts that have been sent to an incorrect address or department. If your materials are damaged due to shipping, please contact the CDE office. Once materials are returned, the CDE office will issue a refund check to you or your institution if the order was paid by check, or if you paid by credit card, a credit will be issued to your credit card. An administrative fee of $40 will be deducted from all refunds. Please contact the CDE office with any return and/or refund questions
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